Frequently Asked Questions

Everything you need to know about shopping with Innes.

What are your standard shipping times?

Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.

What is the Innes return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please visit our returns portal to initiate a claim and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

Are your products covered by a warranty?

Most products at Innes come with a 1-year manufacturer warranty against defects. Please check the specific product page for detailed warranty information.